Frequently Asked Questions
Slow Juicer
The juicer installation is completed, press "ON", but there is no response.(For SJ-041)
Make sure the lid of the juicer is closed.
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
The juicer stops working after opening the lid.(For SJ-041)
This is a protection device for the juicer. After opening the lid and adding ingredients, you need to close the lid again to work properly.
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
The juicer Top Lid (with container) cannot be installed in place and will get stuck.(For SJ-041)
Please use pliers to pull the top rod of the micro switch and pull it back and forth several times to keep it smooth before trying to install it.
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
The juicer Top Lid (with container) cannot be removed.(For SJ-041)
1-Please make sure the lid of the juicer is open
2-Try to rotate the Top Lid (with container) forcefully
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
Does it need to be peeled (core)?
We recommend peeling the skin, the taste and juicing effect will be better. If it is not peeled, the taste will be more bitter. But the lime needs to be seeded, and the ginger cannot be old ginger, but young ginger is fine. Juicing lemons and limes should be done sparingly, or too much at once, as the acidity can make the accessories more susceptible to damage.
Note: If you have any questions, please contact our professional customer service at support@aeitto.com.Thank you.
Are the accessories dishwasher safe?
All accessories cannot be placed in the dishwasher, except HSJ-1518.
Note: If you have any questions, please contact our professional customer service via support@aeitto.com.Thank you.
During use, the Filter of the juicer is often clogged with residue.
We recommend slowing down the feeding speed, squeezing one cup of juice and then cleaning it before continuing to juice.
Factors causing slag blocking:
1. The Filter has not been cleaned and many holes are blocked;
2. Feeding speed is too fast
3. It is recommended to use hard mode.(for HSJ-1518 & HSJ-1521)
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
How to clean the juicer after using it?
Accessories can be removed and rinsed directly with water or with added detergent. If the Filter is difficult to clean, you can use a brush and rinse it with water at the same time. It is recommended to wash it immediately after use for easier cleaning.
Note: The main unit of the juicer cannot be cleaned directly with water. It can be wiped with a wrung wet cloth.
Recommended working hours for the juicer
We recommend continuous working time less than 10 minutes, and cut vegetables to strips(less than 3.9inch), slow down the feeding speed, which will help prolong the life of Juicer.
Note: The main unit of the juicer cannot be cleaned directly with water. It can be wiped with a wrung wet cloth.
The juicer suddenly fails to work
It may be that the juicer is overloaded. It is recommended to let it cool down for at least 3 hour and then try again.
Note: The main unit of the juicer cannot be cleaned directly with water. It can be wiped with a wrung wet cloth.
Celery keeps getting stuck
We recommend cutting the celery within 3 inches, slowing down the feeding speed to reduce the occurrence of this problem, and it is best to clean up after juicing a cup.
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
The celery is stuck and the accessories cannot be removed.
Please try pressing the "Rev" function a few times to see if you can push out the clogged celery, then try removing the accessory.
Note: The main unit of the juicer cannot be cleaned directly with water. It can be wiped with a wrung wet cloth.
What is not recommended for juicing?
For AMR8824: Juicing parsley is not recommended.
All juicers: Not recommended for juicing old ginger and lots of lemons.
Note: If you have any questions, please contact our professional customer service via support@aeitto.com.Thank you.
Can the juicer squeeze ginger?
We do not recommend juicing ginger with a juicer. It is okay to squeeze a small amount of young ginger occasionally, but if you need to squeeze ginger juice frequently, it will affect the life of the juicer.
Note: If you have any questions, please contact our professional customer service via support@aeitto.com.Thank you.
Can the juicer squeeze lemon juice?
We recommend juicing as few lemons as possible, or not juicing too many lemons at once, as acidity can make accessories brittle and affect the life of the juicer.
Note: If you have any questions, please contact our professional customer service via support@aeitto.com.Thank you.
Can the juicer be used commercially?
All our juicers are for home use only and are not recommended for commercial use as it will damage the service life of the juicer.
Note: If you have any questions, please contact our professional customer service via support@aeitto.com.Thank you.
After juicing for a while, the juice suddenly leaks.
This is the reflux of juice caused by clogging. Please remove the Filter and clean it.
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
The Filter has traces of juice and is difficult to clean.
Please try soaking it in the detergent to soften it for a few hours, and then use a brush to see if it can be cleaned. If that doesn't work, try something like vinegar.
It is recommended to clean after each juice extraction. If it cannot be cleaned in time, you can soak it first, so as to avoid the juice being dry and difficult to clean.
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
E0 error occurred. (For AMR8824)
This is because the juicer is overheated and E0 protection will appear. Please let it sit for at least an hour before using it. It is recommended not to use it for more than 10 minutes at a time.
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
How to install the AMR8824 juicer?
Please refer to the installation guide.
1) Place container, align the Silver Dot on Container to match the Silver Dot on Main Body.
2) Align the Black Dots on the Filter to the Silver Dots on the Container.Put the filter in to container until the filter can't be rotated.
3)Press the Auger into the Filter until the Auger can't be easy to pull up.
4)Align the“ALlGN ”on edge of Lid match the Silver Dot on the edge of Container, put the lid onto the container, and rotate the lid then the “LOCK” will match the Silver Dot on the container.
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
The Top Lid cannot be opened and accessories cannot be removed.(For AMR8824)
Please try the following 3 ways to open the lid.
1. Please check if there is pomace clogged inside the lid, and if so, see if it can be cleaned out from the feed port.
2. Turn the lid to the "Lock" position.After pressing and holding REV several times, see if you can open the lid with a lot of force.
3. Violently damage the lid in order to remove the lid. Please be careful not to hurt yourself.
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
The juicer installation is completed, but when I press start, there is no response. (For AMR8824)
Please check whether it is installed correctly.
Please follow the guidance and try again.
1) Place container, align the Silver Dot on Container to match the Silver Dot on Main Body.
2) Align the Black Dots on the Filter to the Silver Dots on the Container.Put the filter in to container until the filter can't be rotated.
3)Press the Auger into the Filter until the Auger can't be easy to pull up.
4)Align the“ALlGN ”on edge of Lid match the Silver Dot on the edge of Container, put the lid onto the container, and rotate the lid then the “LOCK” will match the Silver Dot on the container.
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
All accessories are installed, but the top cover cannot be closed and gets stuck. (For AMR8824)
Please check whether it is installed correctly.
Please follow the guidance and try again.
1) Place container, align the Silver Dot on Container to match the Silver Dot on Main Body.
2) Align the Black Dots on the Filter to the Silver Dots on the Container.Put the filter in to container until the filter can't be rotated.
3)Press the Auger into the Filter until the Auger can't be easy to pull up.
4)Align the“ALlGN ”on edge of Lid match the Silver Dot on the edge of Container, put the lid onto the container, and rotate the lid then the “LOCK” will match the Silver Dot on the container.
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
Vacuum Sealer Machin
Why does the vaccum sealer keep working and cannot stop?
Please do not put any vacuum bags in the sealingmachine, just close the lid with both hands properly, then pressthe 【VAC SEAL】button. lf the vaccum sealer stops automatically after working for about 20s, the vaccum sealer is nomal.
Please follow the guidance and try again.
- Use textured bags without holes or puncture for Vacuum.
- Make sure the lid is closed properyand hear two clicks.
- Make sure the open end ofthe bagis propery placed in the vacuum chamber.
- Check the sealing seam on the bag, if there's wrinkle, moisture or liquid, cut the edge, wipe it away.then re-sealit.
- Check whether the foam sealing gasketis defomed ordamaged.
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
The appliance is plugged in, but why won't it vacuum?
Please do not put any vacuum bags in the sealingmachine, just close the lid with both hands properly, then pressthe 【VAC SEAL】button. lf the vaccum sealer stops automatically after working for about 20s, the vaccum sealer is nomal.
Please follow the guidance and try again.
- Use textured bags without holes or puncture for Vacuum.
- Make sure the lid is closed properyand hear two clicks.
- Make sure the open end ofthe bagis propery placed in the vacuum chamber.
- Check the sealing seam on the bag, if there's wrinkle, moisture or liquid, cut the edge, wipe it away.then re-sealit.
- Check whether the foam sealing gasketis defomed ordamaged.
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
Why is it only vacuuming but not sealing?
- Take a new, clean airtight bag, place the empty bag on the heating line, close the lid with both hands properly, then press the 【Seal】button.
- If the empty bag could be sealed nomally, please make sure there is no wateror moisture in the unsealed bag openning,then try to seal again.
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
How can I remove air from the bag without letting the air back in?
Take a new, clean sealing bag and place the open end ofthe empty bag inside the vacuum chamber, then press the 【VAC SEAL】or【DRY/MOIST VAC& SEAL】 button.lf the air is successfully extracted from the bag and does not re-enter, the sealer is functioning correctly.
Please follow the instructions and try again.
- Inspect the bag for any holes or punctures. lt may have been pierced by sharp objects. lf so, use a new bag.
- Check the sealing seam. Any wrinkles in the sealing seam may cause air to re-enter. lf so, simply trim the sealing edge and reseal.
- lf there is moisture or liquid at the opening end, cut the bag open and wipe it clean. Then, select the 【MOIST FOOD】or 【MOIST VAC& SEAL 】BUTTON and reseal.
- lf the food has been stored for an extended period and the bag is filled with gas, it may have spoiled.lt is advisable to discard it.
Note:
- The food has been stored for a long time and the bag is full of gases, it may spoil and suggest to discard.
- If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
Why does nothing happen when the power cord is plugged into the device?
Please troubleshoot according to the following.
- Make sure the power cord is not damaged.
- Make sure the power cord is properly plugged into the power outlet and the device.
Note: If the problem still exists, please contact customer service at support@aeitto.com. Please attach a video so that we can solve the problem for you faster.
How to seal food such as seafood?
- The bag seal should be as far away from the ingredients as possible, use the pumping mode, and pump it once and for all.
- When you see that there is water running to the sealing line, stop pumping, and finally press SEAL to seal.
Note: If you have any questions, please contact our professional customer service via support@aeitto.com.Thank you.
What size vacuum container is it suitable for?
The vacuum diameter is less than 0.82 inch.
Note: If you have any questions, please contact our professional customer service via support@aeitto.com.Thank you.
Are all bags suitable for vacuum vaccum sealers? How can I purchase vacuum bags?
NO, it is suitable for Vacuum Sealer Bags with textured inside of the bag, either Vacuum Sealer Bags or Vacuum Sealer Rolls.
Sorry, we do not sell sealer bags, you can buy them through Amazon or supermarkets.
Note: If you have any questions, please contact our professional customer service via support@aeitto.com.Thank you.
What is the maximum width of the vaccum sealer bag?
The maximum width is 11.8 inches.
Note: If you have any questions, please contact our professional customer service via support@aeitto.com.Thank you.
How can I purchase accessories?
Please purchase through PARTS & ACCESSORIES on the 'Aeitto' official website.
Note: If you have any questions, please contact our professional customer service via support@aeitto.com.Thank you.
Will the sealing be affected if the 'stopper' of the vaccum sealer is broken?
Operation video guide
Aeitto Cold Press juicer 3.6 Inch Wide Chute, LargeCapacity, High juice Yield, 2 Masticating juicer Modes.
HSJ-1521
